Director of Operations

Summary

The Director of Operations oversees day-to-day operations of janitorial services for a specific business division. This senior level position is responsible for the development and implementation of a variety of strategies to maximize profits, while maintaining a high level of service quality within their division. Through continual evaluation and improvement, the Director of Operations positively impacts key performance indicators such as operational cost, service quality, and team development. This position provides oversight and leadership to team members, and follows up on staff assignments.

Job Duties

Requirements

• Lead and manage the day to day operation through a team of top performers.
• Manages the P&L for their operations.
• Hold executive responsibility for all vertical operations, employee management, finances, and people related functions, sales growth, startups, account management, legal, and other operating elements of the business.
• Responsible for client relations and retention.
• Manages and builds performance teams, providing coaching, development and mentoring to a team of managers.
• Develops and holds the team accountable to managing key performance indicators.
• Stays current in business vertical and identifying opportunities for company growth opportunities.
• Provides timely feedback and guidance for team members on operational issues and concerns.

Bachelor’s degree or higher in business management preferred. Five to ten years of janitorial industry management experience required. Must have excellent written communications skills, and a customer service mindset. Displays thoroughness, dependability, tact and courtesy. Has the ability to work in a team environment with sound judgment and is able to think independently. Ability to analyze and deliver effective solutions required. Excellent organizational skills to include astute prioritization skills required. Experience with Microsoft and Google products required.

Environmental Service Systems, is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.