Part-Time Customer Service Associate
HertzLas Vegas, Nevada, United Statesjob_description.job_card.variable_hours_ago
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job_description.job_card.job_descriptionPassion for customer service and attention to detail - Goes the extra mile. Self-motivated to achieve and exceed targeted goals. Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and / or over the phone. Proficiency in English. Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment. Work flexible shifts including weekends and holidays; and work overtime as required. Work outdoors during all weather conditions. Stand for long periods of time. Up to 40% off the base rate of any standard Hertz rental Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal / Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Part-Time Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
Wage : $13.75 hourly
Responsibilities :
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills :
Additional Requirements :
Apply today and shift your career into drive for tomorrow!
Benefits and Perks :
Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts :
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Customer Service Associate • Las Vegas, Nevada, United States