Claims Liaison

A company is looking for a Claims Liaison to coordinate and manage the claims process following disasters.

Key Responsibilities

Lead initial contact with insured, vendors, and other parties to gather claim information and coordinate inspections

Schedule appropriate resources based on geography, expenses, expertise, and availability

Maintain an up-to-date scheduling system and partner with internal departments for timely staffing of incoming claims

Required Qualifications

Experience in customer service and a customer-oriented approach

Ability to determine effective staffing solutions while balancing cost and response time

Comfortable working in urgent environments and interacting with individuals facing traumatic situations

Strong problem-solving and analytical skills