Night Auditor (Weekends)

Night Auditor

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences.

We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

We are dedicated to gracious hospitality, learning, and teamwork. Our commitment is to creating exceptional experiences for both our guests and our employees. We offer competitive compensation and cultivate a supportive, positive work environment where everyone can thrive.

Our culture is rooted in authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork. Join us in our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

The Night Auditor works in the front desk operations of the resort and functions as a communications and operations bridge between second and first Guest Services Department shifts, while also paying prompt and courteous attention to guests' needs and safety or security issues. Welcomes and registers incoming and outgoing guests and groups, including late arrival check-ins and early-bird check-outs. This position includes night auditing and resort walkabout / security responsibilities and typically works alone. Conducts self and performs in a way that reflects the resort's core values.

Responsibilities

• Perform night audits for multiple departments including but not limited to restaurant revenue, spa, and guest charges; research problems and issues relating to audits, communicating within or outside of the department as needed to resolve.
• Prepare and disseminate the daily "On the Books" report and follow up on related matters as needed.
• Perform nightly walkabout, walking and / or driving around the resort to monitor activity, look for and address safety / security / guest issues, etc.
• Check-in and check-out guests in a confident, professional and friendly manner, including late arrivals and early departures. As such, must maintain familiarity with guests' room and other charges in order to expedite trouble-free processing.
• Maintain complete knowledge of all resort features / services, experiential classes room types, room rates and the daily house count; maintain awareness of any special groups or activities on the property; be familiar with meeting rooms and meeting set-up options. Assist in ensuring that meeting rooms are set up in advance of group events.
• Be proficient in the understanding of the Medicine Wheel with the ability to describe it to guests.
• Maintain a consistent presence at the front desk or any designated work station.
• Project an approachable and professional image in personal appearance, hygiene and demeanor, while maintaining a clean and organized work area.
• Respond to inquiries regarding services and room issues; attempt to resolve guest service issues and / or elevate to the Director of Guest Services when matters are outside scope or ability.
• Serve as informational liaison to other departments by providing updates as the flow of guest arrivals, departures and needs evolve; be familiar with the functions of other departments.
• Provide access control services (gates) and remain vigilant of individuals and their purpose for being on property; be knowledgeable of and able to enforce all fire-life-safety procedures.
• Follow proper cash drawer, accounting, cash-out and close-of-shift procedures accurately.
• Follow proper procedures to accurately maintain Guest Request Log, Transportation Log and Lost & Found Log.
• Provide updates and additions to the electronic database (list of vendors, restaurants, service providers, etc.).
• Incorporate the resort's culture of service excellence, mission and core values into all aspects of job performance.
• Performs the job of Bellman as needed.

Qualifications

Ojo Spa Resorts Discounts and Perks :

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations :

Only 25 miles away from Espanola, NM.

Abiquiu, NM, is located only 31 miles away from our resort.

Pojoaque, NM, is conveniently located only 34 miles away.

Taos, NM, is a short 40-mile drive from Ojo Caliente.

Los Alamos, NM, is just 42 miles away.

Santa Fe is 50 miles away.

Make Ojo Spa Resorts your next career destination!