Customer Service Representative Remote
Morphius CorpTaft, CA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system
Customer Service Representative
We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities :
- Manage inbound customer communications
- Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success
- Advise customers on how to successfully leverage the product / service based on their unique needs.
- Maintain working product knowledge
- Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM
- Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements :
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Customer Service Representative Remote • Taft, CA, US