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Director, Premium Audit - Western Region

Director, Premium Audit - Western Region

AmTrust FinancialCleveland, OH, United States
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Director, Premium Audit - Western Region

Job Locations

US-OH-Cleveland

Requisition ID

JR1004664

Category

Operations - Premium Audit

Position Type

Regular Full-Time

Overview

Reporting to the AVP of Premium Audit, the Premium Audit Director - Western Region is responsible for executing departmental strategies, managing operations, and supporting the AVP in achieving organizational goals. This role oversees service delivery, staff development, vendor management, and regulatory compliance within the Premium Audit function. The Director serves as a key resource for insureds and agents, ensuring a high standard of service and alignment with AmTrust's mission, vision, and values.

Responsibilities

Strategic Execution & Operational Leadership

  • Collaborate with the AVP of Premium Audit to implement departmental goals, strategies and initiatives.
  • Lead cross-functional initiatives that enhance audit processes, service delivery, and operational efficiency.
  • Promote a culture of performance, innovation, and accountability across the Premium Audit team.

Operational Management

  • Oversee daily operations to ensure timely and accurate audit service delivery across region.
  • Assign audit work based on geographic location and monitor adherence to time service standards.

    • Audit Program Development

  • Design and refine audit programs to support market retention and growth.
  • Establish procedures for accurate exposure identification, risk classification, and accounting documentation.

    • Regulatory Compliance

  • Ensure audit practices comply with state regulations and company filings.
  • Identify and maintain procedures for accurate classification of auditable business.

    • Vendor Engagement

  • Manage relationships with premium audit vendors within region.
  • Monitor & support vendor performance against contractual obligations and service metrics.
  • Support communication of strategic direction and operational changes to vendors.

    • Quality Assurance

  • Oversight for regional quality control reviews and ensure data accuracy.
  • Implement continuous improvement initiatives to enhance audit quality and consistency.

    • Customer & Agent Relations

  • Collaborate & support insureds and agents audit inquiries and / or disputes within region.
  • Build and maintain strong relationships with internal and external stakeholders.

    • Market Awareness

  • Stay informed of industry trends and market demands to guide departmental practices.

    • Additional Duties

  • Perform other functionally related duties as assigned by the AVP of Premium Audit.

    • Leadership Qualities

  • Strategic Vision : Ability to align departmental goals with broader organizational objectives.
  • Influential Communication : Skilled in articulating ideas, influencing stakeholders, and fostering collaboration.
  • Decisive Problem-Solving : Demonstrates sound judgment and decision-making in complex situations.
  • Change Leadership : Capable of leading through change and driving transformation initiatives.
  • Emotional Intelligence : Builds trust, demonstrates empathy, and maintains composure under pressure.
  • Results Orientation : Focused on achieving measurable outcomes and driving continuous improvement.

    • Qualifications

    Required :

  • Bachelor's degree from a four-year college or university.
  • Minimum of 10 years of relevant experience in premium audit or related field.
  • Proven accountability and ownership of responsibilities.
  • Strong business acumen and understanding of industry concepts.
  • Excellent written, verbal, and interpersonal communication skills.
  • Exceptional organizational skills and attention to detail.
  • Demonstrated leadership and management capabilities.

    • Preferred :

  • Advanced degree or professional certifications related to insurance, auditing, or business management.
  • Proven knowledge in project management, people leadership (i.e., managing, training, coaching, and developing individuals and teams)
  • Familiarity with regulatory compliance in insurance premium auditing.
  • Deep understanding of California insurance regulations and WCRIB compliance requirements

    • This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

    Candidates who live within 50 miles of an AmTrust office may be required to work a hybrid schedule.

    What We Offer

    AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include : Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

    AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

    AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.

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