Roofing Service Manager

Roofing Service Manager

Western Construction Group is a leading provider of roofing solutions for commercial and industrial buildings. With over 105 years of experience, we have built a solid reputation for delivering high-quality specialty services and exceptional customer service.

We are currently seeking a Roofing Service Manager to join our team. As the Roofing Service Manager, you will be responsible for overseeing all aspects of our roofing service operations, including managing a team of service technicians when needed, coordinating service projects, and ensuring customer satisfaction.

Key Responsibilities :

• Estimate and manage commercial roofing projects from established and new client acquisition
• Manage a team of service technicians and provide guidance and support in their daily activities
• Coordinate service projects, including scheduling, resource allocation, and materials procurement
• Ensure service projects are completed on-time, within budget, and meet quality standards
• Collaborate with customers to understand their needs and provide appropriate roofing solutions
• Provide technical support and guidance to service technicians on complex roofing issues
• Monitor and track project progress, and report on key metrics to management
• Maintain a high level of customer satisfaction by addressing any concerns or issues in a timely manner
• Support the development and implementation of service processes and best practices