Director, Ticket Sales and Service (USA Hockey)

Director, Ticket Sales and Service (USA Hockey)

Playfly Sports is looking for a Director, Sales, Service, and Operations to join our team in Plymouth, MI at USA Hockey Arena.

The Director, Sales, Service, Development and Operations is responsible for directing ticket sales responsibilities for all ticketed sports to generate new revenue, servicing existing accounts, managing Playfly staff, and overseeing ticket operations / box office activities. The Director will also have individual sales goals.

What You'll Accomplish :

• Utilize a nondiscriminatory approach that provides equal opportunity for employment and advancement, embracing and encouraging our employees' differences, and championing an environment where every team member feels valued
• Recruit and hire sales and service team members with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc.
• Train and supervise sales and service staff
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
• Lead, motivate, develop and retain Sales and Service staff for future succession within the department and Playfly Aspire Group organization
• Ensure adherence to all Company Policies, including an acute focus on the Diversity, Equity and Inclusion and Discrimination and Harassment policies, engaging with Human Resources as appropriate
• Run day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service
• Act as the principal liaison of Playfly Aspire Group with the USA Hockey Arena Staff
• Develop and execute approved annual business, sales plan and operating budget
• Develop, present, and communicate ticket sales strategies, procedures, and processes
• Identify, explore, and research new sales opportunities to include season ticket and group sales target markets
• Develop the ticket sales program in the following areas : new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting
• Provide recommendations to Playfly Aspire Group and USA Hockey on marketing, promotions, sales strategies, and community ticket / sampling programs etc
• Track and report daily, weekly, and monthly sales figures and relevant accountability reports
• Handle accounting, partner invoicing, commission reporting, staff timecard / payroll approval etc
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions, and programs
• Direct day-to-day operations of Ticket Operations / Box Office and providing the highest level of customer service to all internal and external customers
• Manage opening and closing procedures of the Box Office, management of game night events and on-sale dates
• Oversee processing of orders and payments, game day ticket operations for all ticketed sports, will call and ticket sales booths, handling / reconciling of game day starting cash
• Manage full-time and internship staff schedules
• Oversee all of ticket operations
• Provide reports as required
• Other job-related duties as assigned

What You'll Bring :

Travel, Lifting, Physical Requirements :

What We Do :

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership.

What We Stand For :

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & Diversity Statement :

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Accommodations :

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.