Customer Service Agent

A company is looking for a Customer Service Representative to provide benefit information and support to callers.

Key Responsibilities :

Create a welcoming experience by engaging every caller authentically

Thoroughly answer questions about customers' healthcare accounts and provide appropriate solutions

Handle 35-50+ inbound and outbound phone calls per day while collaborating with team members

Required Qualifications :

Bachelor's degree or medical billing / coding certification

2+ years of customer service experience; 1+ year in TPA or payer setting

Proficiency in Microsoft Office and ability to multitask

Experience working remotely and managing prolonged computer-based tasks

Additional TPA or payer experience preferred