Children's National Hospital is hiring : Patient Family Library & Resource Coor

This is a PRN, as needed position.

Responsible for the management of daily operations and the coordination of services provided through the Patient Family Library Resource Center. Responsible for creating a welcoming, user friendly, and customer focused environment. Serves as a point of contact and referral source for patients, families, staff and visitors seeking information on available support programs and services at Children's National. Supports the development, implementation and evaluation of designated educational services and library programming to enhance patient services and experience. Develop guidelines, policies, procedures, and performance standards to achieve departmental goals.

Minimum Education

Bachelor's Degree Human Resources, Psychology, Education, Public Administration or related field (Required)

Master's Degree (Preferred)

Minimum Work Experience

2 years related and progressive experience, preferably in a health care environment (Required)

1 year supervisory experience (Required)

Required Skills / Knowledge

Demonstrate placing a high priority on serving patients and families in a timely and courteous manner.

Advanced knowledge of Microsoft office.

Spanish speaking preferred.

Excellent communication, problem-solving, customer service, and organizational skills required.

Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds.

Demonstrated project management and coordination skills.

Ability to identify and work collaboratively with diverse teams.

Ability to listen, be empathetic, seize challenges and resolve issues.

Flexibility to work on weekends and off-hour shifts.

Functional Accountabilities

Patient Services and Support

• Serve as a primary point of contact for patients, families and staff utilizing the Patient Family Library Resource Center
• Assist with customer service questions and provide materials regarding hospital services, integrative care programs, patient resources, amenities and way-finding
• Participate in the development, creation and implementation of programs offered through the resource center
• Serve as an active and engaged member of Patient Family Advisory Council
• Work with internal and external partners to support expansion of hospital based education services
• Ensure home / hospital education materials are available to patients, families and staff
• Work with patients / families to support patient / family-run group events and activities.

Library Services

Operational Oversight

Administrative

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment / Identification

Teamwork / Communication

Performance Improvement / Problem-solving

Cost Management / Financial Responsibility

Safety

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