Facilities Operations Control Representative (Call Center)

Overview

The Facilities Operations Control Representative (Call Center, Customer Service Representative) serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

CORE JOB FUNCTIONS

• Answers phone calls with appropriate greeting, and addresses and resolves issues or transfers to appropriate staff.
• Enters, transcribes, records, stores or maintains information in written or electronic form.
• Monitors and responds to email requests received through customer service email accounts.
• Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
• Oversees work order control and management.
• Distributes office supplies and assists in maintaining uniform inventory.
• Generates process and distribute work orders from online requests queue, phone calls, faxes, walk-ins, and emails.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education : High School diploma or equivalent

Certification and Licensing : N / A

Experience : Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes :

Department Specific Functions (specific to Coral Gables campus)

The Facilities Operations Control Representative serves as a liaison to students, faculty, staff, and Facilities team members to receive reports of facilities-related matters on campus and use various communication methods and the University's work order management system to dispatch and schedule Facilities technicians to address identified issues.

The more in-depth job duties and responsibilities of the Facilities Operations Control Representative include, but are not limited to :

Operational & Customer Service

Education and Experience

Education : High School diploma or equivalent

Experience :

Knowledge, Skills and Attitudes

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status : Full time

Employee Type : Staff

Pay Grade : A4

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