Solution Engineer, Amazon Connect

Job Description

Job Description

Why NeuraFlash :

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you.

NeuraFlash is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects.

As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem.

YOU'LL HAVE THE OPPORTUNITY TO :

• Demonstrate Amazon, Salesforce, and NeuraFlash products / assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner
• Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash's Amazon Connect and AI teams

REQUIRED QUALIFICATIONS :

PREFERRED SKILLS :

What's it like to be a part of NeuraFlash?

Location : NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!