Product Support Analyst

A company is looking for a Product Support Analyst to address and resolve customer inquiries and technical issues.

Key Responsibilities

Manage the full lifecycle of customer tickets, ensuring timely resolution within SLA targets

Engage with customers to provide updates and support, while conducting technical analysis for issue resolution

Collaborate with internal teams and participate in process improvements and project deployments

Required Qualifications

Associate's degree or technical certificate with at least two years of experience in technical support or customer service

Basic knowledge of computer hardware and networking technologies

Experience with a bug / issue tracker system, such as Jira

Proficiency with MS Office suite and Google products

Familiarity with cloud-based computing environments