Associate, Investor Services

Associate, Investor Services

General Atlantic is a leading global investor with more than four and a half decades of experience providing capital and strategic support for over 830 companies throughout its history. Established in 1980, General Atlantic continues to be a dedicated partner to visionary founders and investors seeking to build dynamic businesses and create long-term value. Guided by the conviction that entrepreneurs can be incredible agents of transformational change, the firm combines a collaborative global approach, sector-specific expertise, a long-term investment horizon, and a deep understanding of growth drivers to partner with and scale innovative businesses around the world. The firm leverages its patient capital, operational expertise, and global platform to support a diversified investment platform spanning Growth Equity, Credit, Climate, and Sustainable Infrastructure strategies. General Atlantic manages approximately $114 billion in assets under management, inclusive of all strategies, as of June 30, 2025, with more than 900 professionals in 20 countries across five regions.

General Atlantic is looking to hire an Associate to join the Investor Services Team in our Stamford, CT office to lead the operational management of the firm's Investor Portal and investor communications platforms. This role ensures that investor-facing documents, notices, and updates are posted and distributed accurately, securely, and in alignment with firm and regulatory requirements. The Associate will develop a strong command of the firm's portal technology, CRM, and digital communication tools, supporting mission-critical investor interactions and helping maintain GA's reputation for operational excellence and service quality. This is a hands-on, detail-intensive role requiring excellent technical fluency, process discipline, high risk awareness and professional content management and communication skills.

Responsibilities

• Manage and execute posting of investor documents, including quarterly reporting, legal documents, tax documents, capital calls, distributions and other material, to the GA Investor Portal, ensuring accuracy, correct formatting, metadata tagging, and access controls
• Perform quality control reviews and escalate discrepancies promptly
• Administer user access provisioning, permissioning, and content audit processes to uphold information security standards
• Maintain and evolve standard operating procedures for portal posting, file naming, and retention compliance
• Coordinate closely with Fund Finance, Legal, and IT to ensure proper alignment between system configurations and fund structures
• Execute transactional, operational and ad-hoc investor communications through the firm's Investor Portal and marketing automation tools
• Manage templates, distribution regulations, campaign approvals, and test mailings to ensure flawless execution and compliance with GA communication standards and fund governing documents
• Track and report on engagement analytics, bounce management, and deliverability metrics
• Collaborate with internal and external stakeholders to coordinate multi-channel investor communications around key events
• Support contact management and segmentation within GA's enterprise CRM, ensuring that contact hierarchies, permissions, and preferences are accurate as they are inherited from the firm's onboarding platform and evolve through change management activity
• Partner with Technology and Marketing teams to optimize data integrations between the CRM, portal, and communication tools
• Maintain rigorous documentation and audit trails for all portal postings and investor communications
• Provide timely, professional, and solution-oriented responses to internal and external inquiries related to the Investor Portal, document access, or investor communications. Coordinate with relevant teams to ensure accurate and consistent messaging
• Uphold GA's standards of data integrity, consistency, and control for all investor-facing systems
• Participate in UAT for new portal and communication system enhancements
• Support the Investor Services team broadly with other daily work and special projects as needed

Qualifications

GA Value

General Atlantic offers a robust reward program to all employees that will support you and your family, maintaining fulfilling, secure and healthy lives now and into the future, which includes but is not limited to medical insurance, retirement savings contributions, mental and physical health resources and an equal pay program that allows you to earn a base salary of $100,000 - $140,000 USD, of which the exact amount offered will be driven by the degree to which you meet role requirements, additional special skills and experience. Additional reward programs, such as annual discretionary bonuses and long-term incentive programs, are available for eligible employees and are offered as recognition for performance and one's contributions towards the organization's success.

General Atlantic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.