Field Client Consultant

Job Description

Job Description

Join our award-winning A-Team!

Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you.

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we're well-versed in OEM standards and the intricacies of a dealership or group's local business.

Reporting to the Sr. Director Client Success, responsibilities of the Field Performance Manager, Texas Region (Automotive SaaS) include developing close relationships with your portfolio of assigned clients, connecting with key decision makers, and maximizing the potential of each account. Educating clients on effective use of current suite of products and recommending additional products that meet client needs. Position requires 80% travel.

Responsibilities

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business.
• Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager.
• Build and maintain strong, long-lasting client relationships
• Develop a trusted advisor relationship with key decision makers and build upon existing product use
• Ensure successful delivery of our software solutions according to client needs and objectives
• Conduct training and communicate product knowledge effectively
• Forecast and track key account metrics for both the client and Affinitiv management.
• Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment
• Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed
• Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval
• Maintains client in store visit schedule according account SLAs.
• Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Requirements

Work from Here

At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends.

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.