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Patient Access Representative 3 (On-Site) - Doral

Patient Access Representative 3 (On-Site) - Doral

University of MiamiDaytona Beach, FL, US
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Patient Access Representative 3

The University of Miami Health System at Doral has an exciting opportunity for a full-time Patient Access Representative 3 position.

The Patient Access Representative 3 (On-Site) oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department and serves as functional expert for department peers.

Core Job Functions :

  • Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
  • Contacts patients' families or physicians' offices to obtain missing insurance information.
  • Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
  • Collaborates with scheduling departments to identify add-on patients.
  • Obtains necessary authorizations, pre-certifications, and referrals.
  • Notifies patients of liabilities prior to date of service and collects funds.
  • Maintains appropriate records, files, and accurate documentation in the system of record.
  • Serves as a lead resource for lower level Patient Access Representatives.
  • Recommends new approaches to management for enhancing performance and productivity.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications :

  • High school diploma or equivalent
  • Minimum 3 years of relevant experience
  • Knowledge of generally accepted accounting procedures and principles.
  • Skill in completing assignments accurately and with attention to detail.
  • Ability to process and handle confidential information with discretion.
  • Ability to work independently and / or in a collaborative environment.
  • Ability to communicate effectively in both oral and written form.
  • Knowledge of health care regulatory guidelines and compliance requirements including but not limited to : OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.
  • Outstanding interpersonal and customer service skills with a commitment to service excellence.
  • Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.
  • Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.
  • Ability to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.
  • Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.
  • Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Skill in completing assignments accurately with attention to detail.
  • Ability to work independently and / or in a collaborative environment.
  • Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

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    Patient Representative • Daytona Beach, FL, US