Guest Service Center Specialist

Job Description

Job Description

At Lakeside, we pride ourselves on being a personable, loyal, and friendly company that connects deeply with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are dedicated to delivering a value-oriented experience in a convenient, welcoming, and casual atmosphere.

We are seeking a Guest Service Center Specialist to play a key role in creating a welcoming and accommodating experience for guests interacting with the Guest Service Center. Responsibilities include currency exchanges, voucher cash-ins, marker issuance, check cashing, enrolling new players in the A-Play Club, and informing guests about promotions and events.

KEY RESPONSIBILITIES (Other duties may be assigned) :

• Assist guests with transactions such as cash and coin exchanges, voucher and chip redemption, player account maintenance, and new player enrollments.
• Greet and engage guests in a friendly and professional manner, ensuring their needs are met efficiently.
• Promote A-Play Club membership, casino promotions, and events to guests.
• Verify customer identification when required.
• Accurately process all transactions and maintain balanced cash drawers.
• Handle slot jackpots, table game fills, and assist with department bank transactions.
• Ensure compliance with Iowa Gaming regulations, internal controls, and Standard Operating Procedures (SOPs).
• Assist with vault activities as assigned.
• Respond to guest inquiries with a positive and solution-oriented attitude.
• Work collaboratively with team members and communicate any concerns to supervisors.
• Must be 18 or older to work on the Casino floor.

EDUCATION / EXPERIENCE :

CERTIFICATES AND LICENSES : Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

WHY JOIN OUR TEAM?

DISCLAIMER : This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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