Retail Office Associate

Job Description

Job Description

About the Role

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture / Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Requirements

Qualifications :

• Previous experience in customer service (retail or call center preferred)
• Strong phone etiquette and active listening skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to multi-task, stay organized, and work with urgency
• Confident problem-solving and interpersonal communication skills
• A high school diploma or GED

Responsibilities :

You're a great fit if you :

Benefits