Customer Success Manager - Art - Remote

Job Description

Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

Our Values

Delight Customers : Treat our customers the way you’d like to be treated.

Work Smart : Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team : Work together to get the job done. Be inclusive and collaborative.

Own It : Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is : Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Art Manager is a highly skilled leader responsible for overseeing all Art Department functions across PCNA, including both onshore and offshore teams. This role drives operational excellence, leads art-related process innovation, and advances the organization’s art services to meet evolving customer and business needs. The ideal candidate combines strong management experience with technical expertise, including Adobe Illustrator scripting and automation, to transform workflows and implement a forward-looking roadmap that integrates process efficiency, capability building, and AI-powered solutions.

KEY RESPONSIBILITIES :

SKILLS AND KNOWLEDGE :

MINIMUM QUALIFICATIONS REQUIRED :

TRAVEL REQUIREMENTS

Together We Inspire Pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.