MSP Level II Tech

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us

TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. Were looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology.

What Youll Do

As a Level II Technician, youll work closely with clients and internal teams to :

• Troubleshoot and resolve escalated issues from Level 1 support, including :

Windows Server, Active Directory, DHCP / DNS

• Office 365 / Exchange Online administration
• Network devices (firewalls, switches, routers)
• Virtualization platforms (VMware, Hyper-V)
• Perform desktop migrations, system upgrades, and patch management
• Configure and maintain backup and disaster recovery solutions
• Use PowerShell and other tools for automation and diagnostics
• Document solutions and contribute to the internal knowledge base
• Participate in on-call rotation and scheduled on-site visits
• Communicate clearly with clients and maintain high satisfaction scores

What You Bring

• 2+ years of experience in a technical support or MSP environment
• Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals
• Experience with RMM tools, ticketing systems, and documentation platforms
• Excellent problem-solving and communication skills
• Ability to work independently and manage multiple priorities
• Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus

Why Join Us

• Competitive salary and benefits
• Career growth opportunities toward Level III or vCIO roles
• Access to training, advisory boards, and R&D initiatives
• A collaborative, client-first culture with a focus on proactive service

How to Apply

Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!