Store Manager, Petsense

Store Manager, Petsense

The Manager in Training is responsible for learning the duties of the Store Manager position and developing skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world class customer service, and leading execution of company standards. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors.

As a Manager in Training, you will be observing and learning the following duties and skills required for a Store Manager role.

• Uphold and promote a safe and productive work environment by following and enforcing all policies and procedures of Petsense by Tractor Supply
• Observe and learn how to build the store team through hiring / staffing decisions, Team Member retention, manage the schedule and payroll management, Team Member training and development, succession planning, and Team Member performance reviews and counseling
• Take the initiative to support selling initiatives (TEAM) : Thank the Customer, Engage with the customer and / or pet, Advise products or services, Make it Memorable
• Drive sales and profit through driving top line sales, creating and modeling behaviors to support a culture of selling, executing merchandising initiatives, expense control, profit / loss management, as well as protecting company assets and reducing shrink
• Grow the grooming business and ensure all pets in our care are cared for and safe at all times
• Generating brand awareness through local marketing events in the store or in the community including Pet Adoption, community fairs or parades
• Learn how to Lead execution of Petsense standards through store presentation standards / processes, inventory management, freight movement, pricing / promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks
• This position is required to perform a combination of the following duties during the day. Although the mix may vary from one day to another, the business and staffing model makes it essential that every Store Manager be able to perform all the following duties accurately, efficiently, and safely on a regular basis and without advance notice :
• Handle and resolve customer complaints / issues and ensure the customer has a positive shopping experience
• Perform opening and closing procedures
• Transport and make deposits to the bank or coordinate with armored car service
• Operate cash register / computer
• Supervise cash handling procedures
• Must be comfortable working with small animals including snakes, spiders, crickets, hamsters, amphibians etc. and uphold all safety policies and procedures are executed at all times for the safety of animals in our care
• Ensure cash drawers and vault is reconciled accurately daily.
• Maintain regular and predictable attendance
• Work scheduled shifts and be able to work varied hours, days, nights, weekends as dictated by business needs
• Paperwork :
• Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
• Train to do periodic sales forecasting, payroll analysis and budget review.
• Inventory : Train on managing periodic price changes.
• Budgeting / Auditing :
• Train to be responsible for budgeting and sales forecasting.
• Learn how to be responsible for auditing store processes.
• Live Animals :
• Learn how to care for animals in our store during services, adoption or animals for sale
• Understand the process and policies around live animals

Experience : Minimum of two years retail leadership experience is required. Profit / Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver's license.

Education : High School diploma or the equivalent is required. Regardless of education level, you must be able to read, write and count accurately.

Professional Certifications : None

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for eligible Team Members. While all Team Members have access to a broad range of rewards, eligibility and specific offerings may vary depending on the role, individual plan requirements and eligibility criteria.