Manager, Epic MSO Applications

The

Manager,

Epic

MSO Applica

ti

ons

oversees the management of the

Epic

MSO

Application

s team, with oversight over the following Epic

applications

Tapestry Managed Care (

Membership, Medical Management, and Core Administration)

• . This position

s responsible fo

overseeing the implementation, configuration, support, and optimization of Epic software applications across the healthcare organization. This role will work closely with clinical, administrative, and IT stakeholders to ensure the effective and efficient use of the Epic system to improve patient care, workflow efficiency, and compliance with regulatory standards.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit  PIHHealth.org  or follow us on  Facebook ,  Twitter , or  Instagram

Required Skills

Strong understanding of

medical

managed services

applications and workflows

Proven leadership and team management skills to handle multiple projects and delegate to and direct staff

Strong management skills to oversee daily operations of the Epic application team, including system maintenance, configuration, troubleshooting, and support

Ability to lead the implementation of new Epic modules and upgrades, ensuring

timely

and successful project completion

Ability to prioritize work efforts and adapt in a fast-paced environment

Ability to provide support to their application analysts, managers must understand the issues and workflows in their area well enough to

represent

their users' needs to Epic

Ability to set clear expectations for team members, including defining what they should do at each phase of the project

Ability to communicate information clearly and concisely with project leadership and subject matter experts

Collaboration skill to work with clinical and operational leadership to assess needs, translate workflows into Epic functionality, and

provide

strategic guidance

Demonstrating flexibility with respect to changing end

user business needs

The ability to gain trust and

establish

effective relationships with Epic counterparts

The ability to persevere in

difficult situations

, overcome obstacles, and reach

high levels

of performance when faced with stressful work situations and time pressures

Seeking, logically examining, and interpreting information from

different sources

to

determine

a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Required Experience

Required : Bachelor's degree

Minimum 4

yea

rs of experience will be accepted in lieu of the required degree or diploma

Minimum 5 years' experience working in an analyst or manager role

Preferred :

Certification in Epic

Tapestry

Minimum 3 years of experience working with Epic

applications

Minimum 2 years of management experience

Strong understanding of

medical managed services

workflows

Address

12401 Washington Blvd.

Salary

112985.60-186430.40

Shift

Days

Zip Code

90602

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