Service Coordinator
Green Power EnergyAnnandale, NJ, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionStrong organizational skills and attention to detail. Excellent verbal and written communication skills. Proficiency in Microsoft Office and CRM software. Ability to manage multiple tasks and prioritize effectively. Customer service-oriented mindset with a focus on problem-solving. Ability to work collaboratively in a team environment. Previous experience in a service coordination or customer service role is preferred. Must be able to work in a fast-paced environment and adapt to changing priorities. W-2 Employee Retirement Plan (401k) Paid Time Off (Vacation, Sick & Public Holidays) Health Care Plan (Medical, Dental & Vision)
The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.
Responsibilities :
- Manage service requests from customers, ensuring timely and effective responses.
- Schedule and coordinate service appointments for field technicians.
- Communicate with customers regarding service status, updates, and follow-ups.
- Maintain accurate records of service activities and customer interactions in the company CRM.
- Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.
- Assist in preparing service reports and analysis for management.
- Participate in training sessions to enhance product knowledge and service offerings.
- Work closely with technicians to understand service challenges and provide feedback for process improvement.
Requirements
Benefits
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Service Coordinator • Annandale, NJ, US
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