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Senior Service Delivery Manager

Senior Service Delivery Manager

VirtualVocationsSanta Ana, California, United States
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A company is looking for a Senior Service Delivery Manager to manage client relationships and ensure quality service delivery.

Key Responsibilities

Manage assigned client relationships to ensure delivery quality and timeliness

Develop and maintain strategic and operational relationships with clients while coordinating with internal resources

Provide guidance to the service delivery team and advocate for client needs throughout the product lifecycle

Required Qualifications

8+ years of direct client and / or associate / analyst experience preferred

4+ years of project management experience

Solid technical background with proficiency in Excel (VLOOKUP, Pivot Tables)

Bachelor's degree from a four-year college or university, or equivalent combination of education and experience

Ability to operate and make timely decisions in a fast-paced atmosphere

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Service Delivery Manager • Santa Ana, California, United States

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