Overnight Front Desk Agent - Summer - Part-Time

Overnight Front Desk Agent

The Overnight Front Desk Agent is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. This position answers phones, assists guests with resort amenities and assists / resolves guest issues.

Essential Duties & Responsibilities

• Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
• Gives appropriate key to guests for the assigned room / condo.
• Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room / unit.
• Issues ski tickets during winter season to persons with packages that include skiing / riding.
• Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
• Issues golf vouchers during the summer to persons with packages that include golf.
• Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
• When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
• Makes dining room reservations when required.
• Prepares arrival packets to include necessary vouchers, amenity tickets, etc. based on package sold.
• Must be well groomed and professional in appearance, wearing uniform items provided.
• Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
• Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
• Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor / manager for advice on how to handle.
• On occasion will need to fill in on completing the night audit.

Why Work at Jay Peak?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community driven resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It's not for everyone but we're not looking for everyone-we're looking for you.

If You Have What It Takes, Here's What You'll Get

Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. If reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands / requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.