Customer Services Representative

Job Description

Job Description

Job Title :  Customer Service Representative 2

Location :  Onsite in Mossville, IL

Duration :  12 months to start with likely extensions and potential to convert to Direct-Hire

Hours :   12-hour shifts (7am – 7pm, rotating every 15 weeks; 3-4 days working followed by 3-4 days off)

Pay Rate :  $17 / hour W2 + Benefits or $19 / hour C2C

Job Description :

We are seeking Customer Service Representatives (Safety Advisors) to join a 24 / 7 Safety Monitoring Center. In this role, you will analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. You will ensure all events are reviewed, verified, classified, and logged for analysis and record-keeping.

This is a computer-based role at a stationary workstation, with scheduled 12-hour shifts (7am – 7pm, rotating every 15 weeks; 3-4 days working followed by 3-4 days off)

Key Responsibilities :

• Review, verify, classify, and log fatigue and distraction events from the DSS system.
• Follow escalation processes and customer notification procedures.
• Resolve service or billing complaints by providing solutions, adjustments, or follow-up.
• Keep accurate records of interactions, inquiries, complaints, and actions taken.
• Contact customers to respond to inquiries or communicate claim investigation results.
• Refer unresolved issues to the appropriate departments.

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Required Education & Experience :

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Desired Technical Skills :

Required Soft Skills :

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