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Customer Service Representative NC Department Vital Statistics
Customer Service Representative NC Department Vital StatisticsAnne Arundel Workforce Development Corporation (AAWDC) • Winston Salem, North Carolina, US
Customer Service Representative NC Department Vital Statistics

Customer Service Representative NC Department Vital Statistics

Anne Arundel Workforce Development Corporation (AAWDC) • Winston Salem, North Carolina, US
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Description

The person in this position is responsible for supporting the NC Department of Vital Statistics via a wide range of customer support work-types for help desk and call center.

Essential Job Functions

  • Assist business partners, including funeral homes, LHDs, medical certifiers, and registers of deed with technical and system support.
  • Troubleshoot systems and provide technical assistance to business partner users.
  • Assist individuals seeking to place a certificate order.
  • Provide updates on the status of an order.
  • Answer any questions related to general frequently asked questions.
  • Assist individuals related to application requirements.

Key Responsibilities

  • Assist other personnel as time and knowledge permit.
  • Participate in training and meetings as requested.
  • Perform other duties as assigned.
  • A minimum of one year of call center experience is preferred.
  • An associate’s degree or higher in a related field is preferred.
  • The ability to speak both English and Spanish is a plus.

    • Skills, Knowledge and Expertise

  • Must have experience handling confidential end-user information.
  • Must have experience in responding to inquiries via inbound and outbound calls, emails, and tickets.
  • Must be able to work various shifts.
  • Must have excellent communication and interpersonal skills and be a fast learner.
  • Must have the ability to work with autonomy under a consistently changing knowledge base.

    • AAWDC is a nonprofit corporation that provides innovative, high-quality workforce development services to Anne Arundel County businesses and residents.  We are the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential.

    Our Business & Industry Solutions team provides various services to the local business community, and one of them is recruitment assistance. Therefore, the job postings in this section are not directly associated with our organization ; instead, they are featured here as a service for one of our business partners.

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    Customer Service Representative • Winston Salem, North Carolina, US

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