Account Director - Commercial Support Solutions

Account Director - Commercial Support Solutions

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments. You will be responsible for planning, managing, and directing business operations, financial performance, growth and transitions for multiple smaller clients or a high-profile client.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies. This business unit is specifically focused on delivering soft services (Custodial, Environmental, Grounds, etc.).

What You'll Do :

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's activities.
• Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines.
• Mentor and coach as needed.
• Interact and consult with clients to understand business needs.
• Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Ensure each sites / team delivers a high focus on continuous improvement and assurance that proper service enhancements are being carried out. Troubleshoot and solve conflicts.
• Support the sales process and relationships with key customers. Direct the transition project process for new clients. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.
• Travel up to 50%

What You'll Need :

CBRE GWS works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.