Concessions Team Member

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Concessions Team Member will provide Charlotte Convention Center guests with a quality experience at the Starbucks Concessions, while maintaining compliance with applicable federal and state regulations regarding safety, health, and the sale of food and beverages.

Job Responsibilities

1. Essential Job Duties

• Provide quality customer service.
• Articulate event and other information to our clients and customers.
• Prepare and serve adequate amounts of food as directed.
• Establishes and maintains cooperative working relationships with those contacted in the course of work.
• Maintain cooperative working relationship with all Convention Center departments
• Always meets workplace sanitation and safety guidelines.
• Maintain professional attire, image, and demeanor at all times.
• Comply with all CRVA and Convention Center policies and procedures.
• Perform other duties as requested.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• Comply with all CRVA and Convention Center policies and procedures.
• Perform other duties as requested.
• Comply with all CRVA and Charlotte Convention Center policies and procedures

2. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Supervisory Responsibility

Knowledge and Skill Requirements

Education and Experience

Physical Demands

Work Environment

Travel Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.