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Commercial Account Manager
Commercial Account ManagerACV Auctions • Oklahoma City, OK, US
Commercial Account Manager

Commercial Account Manager

ACV Auctions • Oklahoma City, OK, US
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1028 S Portland Ave, Oklahoma City, OK 73108, USA

Job Description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are :

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer :

  • Multiple medical plans including a high deductible, low cost health plan
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life / AD&D, Legal / ID Protection, and Accident and Critical Illness Insurance
  • Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company
  • Retirement planning through the Company's 401(k)

Who we are looking for :

The Commercial Account Manager oversees factory, fleet and lease, and / or consignment sales in alignment with corporate and customer guidelines to maximize production volume and customer or client satisfaction. This role acts as a liaison between the Remarketing Center and commercial accounts, ensuring accurate and compliant vehicle preparation through monitoring of national commercial account contracts. The Commercial Account Manager reports to the General Manager and is accountable for ensuring the seamless operations of the dealer consignment department through ensuring proper staffing and Teammate development, while monitoring KPIs to promote customer satisfaction and increase profitability. This role must ensure and maintain adherence to company policies and procedures, state, or federal laws under applicable jurisdiction(s).

What you will do :

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Manage commercial accounts in alignment with corporate guidelines, customer satisfaction measures, and sales plan layouts, optimizing sales volume for profitability.
  • Provide comprehensive solutions to dealer customers, offering expert advice to the sales team on products and customer-related needs.
  • Partner with the auction operations team to coordinate and fulfill orders, reviewing and ensuring conformity to customer contract requirements and corporate guidelines.
  • Foster customer base opportunity and growth through prompt and friendly service and experience(s).
  • Participate in sale day activities, representing vehicles for absentee seller customers and authorizing transactions per customer instructions.
  • Hire, train, develop, and manage performance of direct reports and department Teammates in partnership with the People & Culture team.
  • Establish, monitor, and maintain team or department goals, objectives, and KPIs.
  • Establish and cultivate professional relationships with customers, internal teams, and stakeholders.
  • Retain existing customers to enhance auction sales volume. Address and resolve customer complaints, escalating serious incidents to the General Manager or designated leadership.
  • Assist auction management and sales in collecting outstanding receivables. Ensure accurate and timely reconciliation of dealer consignment accounting with weekly and monthly corporate reports, initiating and following up on discrepancies.
  • Partner with marketing to implement and utilize tools on selected or targeted customer accounts. Direct proper record-keeping and follow-through on all sales promotions and advertising at the auction.
  • Stay abreast of industry standards, monitor local competition, and recommend competitive strategies to the General Manager and marketing department.
  • Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated leadership, or other corporate sources.
  • Perform additional duties as assigned.

    • What you will need :

  • Bachelor's degree or equivalent experience required
  • 1-2 years' progressive supervisory / management experience.
  • Ability to read, write, speak and understand English.
  • Proven customer service experience or background.
  • Demonstrated customer relations skills
  • Demonstrated ability to lead, manage, and develop several levels of Teammates to develop a department.
  • Proven interpersonal relationship building and Teammate development skills.
  • Demonstrated ability to practice a high level of confidentiality.
  • Valid driver's license required
  • Proficiency with GSuite, Microsoft Office Suite, or related software.
  • Proficiency with AutoIMS system.

    • Our Values

    Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

    At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

    For information on our collectionand use of your personal information, please see ourPrivacy Notice.

    1028 S Portland Ave, Oklahoma City, OK 73108, USA

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    Commercial Account Manager • Oklahoma City, OK, US