Customer Relation Specialist II

Customer Relation Specialist

Position at Sumitomo Electric Wiring Systems, Inc. SEWSEl Paso Customer Service Center (Eastside). Although located at SEWS El Paso Office, this is a Hybrid position, which combines both in office and off-site work. Associates are required to work at least three days in the office each week, but also have the flexibility to work off-site.

Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive accounts and ensure exact delivery, planning and excellent customer service.

Job Duties and Responsibilities

• Plan, direct and coordinate the storage and distribution of automotive products for OEM, PIA Automotive Accounts. Resolve demand related problems both internally and externally
• Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
• Build and maintain a good business relationship with clients by providing prompt and accurate service so as to promote customer loyalty and satisfaction.
• Responds to and provides solutions for customer's complaints through the creation of 8D, STR or customer specific corrective action reports.
• Responsible for data integrity of reports being submitted and data being entered within the customer specific programs.
• Continuously train and develop the SEWS team with the knowledge and understanding of all customer procedural requirements in order to achieve 100% on-time delivery performance and customer satisfaction.
• Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL's, DLC's, rework instructions and shipment schedules.
• Initiate and direct meetings to support the supply chain order to plan for future customer orders and / or eliminate current shortages and past due orders as well as eliminate obsolescence.
• Program management activities related to internal / external costs, production problems, delivery and performance ratings; MMOG activities and corrective action requests.

Qualifications

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit www.sewsus.com .

Follow Us on LinkedIn : https : / / www.linkedin.com / company / sumitomo-electric-wiring-systems

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields : Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune Global 500 company.

To learn more about Sumitomo Electric Group, please visit http : / / global-sei.com .

Follow Us on LinkedIn : http : / / www.linkedin.com / company / sumitomo-electric

Interested Candidates Should Submit Cover Letter and Salary History When Applying. An Equal Opportunity Employer M / F / D / V