Service Writer

Service Writer

At ASCO , we live by one motto : "We're On It." Whether it's sales, service, rentals, or repairs, were ready to tackle any equipment challenge our customers face.

Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years .

ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Terrell, Texas . Experience with heavy equipment is preferred, however automotive industry experience may translate.

Service Writers directly engage with customers, service technicians, and other departments to coordinate / schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

RESPONSIBILITIES :

• Positively take ownership of customer experience
• Manage work orders : open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on : work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties

BASIC QUALIFICATIONS :

Why Join Team ASCO?

Compensation & Benefits :

100% paid health insurance, 401(k) + profit sharing, and paid holidays

Unique Perks :

ASCO Childrens Education Program : Financial assistance for employees' children pursuing higher education

Paid training and career development opportunities

Our Core Values : Honor God

Develop People

Pursue Excellence

Grow Profitably

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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