Talent.com
Fraud Call Center Representative

Fraud Call Center Representative

Conduent State & Local Solutions, IncConverse, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

\n

Fraud Call Center Representative – Onsite in San Antonio, TX

\n

Address : 2822 General Hudnell Dr. San Antonio, TX 78266

\n

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $16.75 / hr , and a range of incentives and benefits, you'll be empowered to make a real impact every day.

\n

What We Offer : \n \n

  • Full-Time Employment : Reliable schedule and stability.

\n

  • Competitive Pay : Pay is $16.75 / hr which may be below your state's minimum wage. Please take this into consideration when applying
  • \n

  • Shift differentials : $1.50 extra per hour for shifts between 6 PM-6 AM on weekdays, and / or $1.00 extra per hour for shifts between 6AM-6PM on weekends.
  • \n

  • Paid Training & Overtime : Get the training you need to excel and take advantage of overtime opportunities.
  • \n

  • Incentive Plan : Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • \n

  • Career Growth : Opportunities to advance your career in a supportive, innovative environment.
  • \n

  • Full Benefits : Comprehensive benefit options and a great work environment that values your success.
  • \n \n

    What You'll Do : \n \n

  • Efficiently manage a high volume of inbound calls in a fast-paced environment.
  • \n

  • Provide outstanding customer support by answering inquiries related to their accounts.
  • \n

  • Identify client needs and recommend solutions when fraud has been identified using comprehensive training, customer records, and our knowledge management systems.
  • \n

  • Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
  • \n

  • Process disputes and fraud claims in line with client policies and guidelines.
  • \n

  • Escalate issues to the appropriate channels when a risk review, exception handling, or further analysis is needed.
  • \n

  • Log cases in the database, documenting actions taken and conversations with customers for accuracy.
  • \n

  • Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.
  • \n

  • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
  • \n

  • Support team operations during peak times or absences to help maintain seamless service.
  • \n \n

    What We’re Looking For :

    \n \n

  • An effective communicator who can clearly explain complex information.
  • \n

  • A dedicated professional with a strong work ethic and problem-solving skills.
  • \n

  • A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
  • \n

  • Ready to commit to 100% attendance during our three-to-five-week paid training period.
  • \n \n

    Requirements : \n \n

  • Must be at least 18 years old with a High School Diploma or equivalent.
  • \n

  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • \n

  • Complete a background check, credit check, and security fingerprinting.
  • \n

  • Must be able to work onsite in our San Antonio office.
  • \n \n

    Preferred Qualifications :

    \n \n

  • 6 months of experience in the banking / financial industry.
  • \n \n

    Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in San Antonio!

    \n

    Pay Transparency Laws in some locations require disclosure of compensation and / or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and / or sick time. The estimated hourly rate for this role is $16.75

    \n

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    \n

    For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded :   click here to access or download the form.  Complete the form and then email it as an attachment to  FTADAAA@conduent.com.  You may also click here to access Conduent's ADAAA Accommodation Policy.

    serp_jobs.job_alerts.create_a_job

    Call Center Representative • Converse, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Senior Claims Examiner

    Senior Claims Examiner

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Claims Examiner to adjudicate complex life insurance claims.Key Responsibilities Lead the adjudication of complex or contested life insurance claims Conduct tho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Title Express Auditor

    Title Express Auditor

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Title Express Auditor.Key Responsibilities Perform comprehensive audits of open and closed assignments from various TE teams Conduct full-lot reviews, including call a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Michigan Licensed Workers Compensation Adjuster

    Michigan Licensed Workers Compensation Adjuster

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Workers Compensation Claims Adjuster.Key Responsibilities Execute decision-making to analyze and resolve claims while managing claims exposure Interact with var...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guidewire Policy Center Claims

    Guidewire Policy Center Claims

    Diverse LynxSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Property Casualty Insurance Market Experience.Experience with the Property Casualty insurance market, focusing on Policy Center Claims insurance domain. Experience with Guidewire Policy Center Claim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Lien Resolution Analyst

    Lien Resolution Analyst

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lien Resolution Analyst for a contract position that is fully remote.Key Responsibilities Dispute, negotiate, and resolve healthcare liens with governmental and private...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Stop Loss Claims Examiner

    Stop Loss Claims Examiner

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Stop Loss Examiner.Key Responsibilities Manage a block of business and audit Stop Loss claims according to policy provisions Adjudicate claim reimbursements within spe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Wisconsin Licensed Claims Representative

    Wisconsin Licensed Claims Representative

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Claims Representative - Workers Compensation.Key Responsibilities Manage moderate to complex claims with minimal supervision Conduct thorough investigations, ev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Claims Examiner

    Senior Claims Examiner

    W.R. BerkleySan Antonio, TX, US
    serp_jobs.job_card.full_time
    The Senior Claims Examiner's primary job function includes efficiently and effectively handling intermediate-level, commercial first-party property and / or third-party general liability losses in a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Life Insurance Investigator

    Life Insurance Investigator

    Syntricate TechnologiesSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Location : San Antonio, TX (Onsite) Duration : Contract.Job Description : Able to execute Fraud Investigation Case consisting of four types of investigations : Claims Investigation / Life Annuity Investi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Coverage Determination Representative

    Coverage Determination Representative

    A-Line Staffing Solutions LLCSan Antonio, TX, US
    serp_jobs.job_card.full_time
    A-Line Staffing is now hiring Representative I in San Antonio, TX.The Representative I would be working for a Fortune 500 company and has career growth potential. This would be full-time / 40+ hours...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Workers Compensation Adjuster (GA Licensed)

    Workers Compensation Adjuster (GA Licensed)

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Workers Compensation Claims Adjuster.Key Responsibilities Manage claims by analyzing exposure, planning actions, and resolving claims effectively Communicate wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Special Investigator - Life Insurance

    Special Investigator - Life Insurance

    Syntricate TechnologiesSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Required Skills : High School Diploma or General Equivalency Diploma.Two years claims adjusting experience, or SIU / Fraud Investigation experience OR four years prior investigative law enforcement (t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    California Licensed Claims Examiner

    California Licensed Claims Examiner

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Workers Compensation Claims Examiner III (Temporary).Key Responsibilities Manage a caseload of 150 to 180 workers' compensation files, including complex claims Conduct...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Insurance Senior Specialist

    Insurance Senior Specialist

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an Insurance Sr.Specialist to manage complex accounts and support team operations remotely.Key Responsibilities Resolve complex accounts and act as a subject matter exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Florida Workers' Compensation Adjuster

    Florida Workers' Compensation Adjuster

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Workers Compensation Legal Claim Adjuster.Key Responsibilities Evaluate claims based on Florida Statute and case law to determine compensability and total value; set re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guidewire claims center Consultant

    Guidewire claims center Consultant

    Talent HiresSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Role : Guidewire claims Center Consultant location : San Antonio, TX 8-10 years' experience Candidate should be having 8+ years of Guidewire integration / configuration experience in Guidewire claims c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Pennsylvania Licensed Insurance Specialist

    Pennsylvania Licensed Insurance Specialist

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an Insurance Enrollment Specialist.Key Responsibilities Maintains knowledge of the IntelliApp database and creates customized reports for insurance enrollment Maximizes ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Property Claims Adjuster

    Property Claims Adjuster

    Western Mutual Insurance GroupSan Antonio, TX, US
    serp_jobs.job_card.full_time
    Western Mutual has been providing excellent customer service to homeowners throughout the Southwestern United States for over 80 years. We are rated A (Excellent) with A.We have an immediate opening...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Claims Assistant

    Bilingual Claims Assistant

    Argonaut Management Services, IncSan Antonio, TX, United States
    serp_jobs.job_card.full_time
    Argo Group International Holdings, Inc.American National, US based specialty P&C companies, (together known as BP&C, Inc. Brookfield Wealth Solutions, Ltd.BWS"), a New York and Toronto-listed public...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Life Claims Analyst

    Life Claims Analyst

    VirtualVocationsSan Antonio, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Life Claims Analyst to evaluate claims accurately and promptly while ensuring compliance with regulations. Key Responsibilities Determine complex claim benefits based on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours