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Sales Support Representative - Residential Builder

Sales Support Representative - Residential Builder

FergusonUSA, New Jersey, Lakewood
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Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule : 40 hours per week, Monday-Friday 9am-5pm

Responsibilities

  • Work together with Sales associates to support customer needs by determining the best products and solutions.
  • Help improve customer satisfaction by ensuring accuracy and timely processing of orders and quotations
  • Coordinate deliveries on behalf of customers.
  • Apply approved processes and procedures where necessary to resolve vendor concerns timely and efficiently
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Ability to effectively use customer relationship management (CRM) system, SalesForce and phone system.

Qualifications

  • 1-3 years of sales and / or customer service experience is preferred.
  • Experience in plumbing, HVAC, or other trades is a plus
  • Exhibit strong skills for sales, including the ability to upsell.
  • Strong attention to detail, demonstrated integrity and professionalism
  • Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
  • Ability to react well in a fast-paced environment & follow through on commitments.
  • Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
  • General digital literacy including Microsoft Office.
  • Ability to quickly learn product knowledge and processes.

    • At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

    Pay Range : $20.57 - $32.91

    Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

    This role is Bonus or Incentive Plan eligible.

    Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

    The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

    Ferguson Enterprises, LLC. is an equal employment employer F / M / Disability / Vet / Sexual Orientation / Gender Identity.

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    Residential Sales Representative • USA, New Jersey, Lakewood