Practice Manager

Job Description

Job Description

Summary of Position

The Practice Manager is responsible for the daily operations of their assigned center(s). The Manager ensures the delivery of efficient, high-quality care through effective human resource management and the implementation of administrative systems and policies. The Manager keeps CHCGD’s mission, vision, and values at the forefront of all actions to ensure alignment. The Manager also identifies and capitalizes on new business opportunities through marketing initiatives and strategic planning.

Principle Duties and Responsibilities

1. Guiding and Developing Staff : Focuses on guiding others in accomplishing work objectives, rewards and recognizes others, both formally and informally in ways that motivate them. Sets clear performance expectations and objectives and holds others accountable for achieving results. Finds resources, training and tools to support staff needs.

• Interviews and hires new staff for assigned center(s).
• Implements orientation to assigned center(s).
• Coaches, counsels, and motivates staff utilizing Human Resources as a consultant.
• Encourages staff to perform to their potential.
• Maintains personnel files and conducts performance evaluations
• According to policy, implements corrective action as needed and terminates when necessary.
• Encourages the use of an open-door policy for all staff (including clinicians) issues and concerns.
• Partners with the medical, behavioral health, and dental directors on program implementation as requested.

2. Managing Work / Daily Operations : Shows ability to plan, schedule, direct work of self and others; balances task requirements and individual abilities; organizes materials to accomplish tasks, sets challenging yet achievable goals for self and others.

3. Patient / Customer Focus : Makes patients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient’s expectations.

4. Quality Orientation : Monitors and ensures that quality standards are being met; demonstrates a high level of care and thoroughness to guarantee completeness and accuracy.

5. Team Leadership and Communication : Inspires motivation and engages with others collaboratively to recommend improvements and solve problems through appropriate, clear and concise communication. Clearly conveys and receives information and ideas through a variety of media to individuals and groups in a manner that engages the listener; helps them understand and retain the message and invites feedback.

6. Adaptability and Innovation : Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems.

Qualifications