Front Desk Agent - (HOTEL- Full Time )

Job Description

Job Description

Front Desk Agent (Flexible AM / PM shifts)

SpringHill Suites Miami DT-Medical Center (Marriott)

Position Overview : As a Front Desk Agent, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a seamless check-in and check-out experience while providing exceptional customer service. You will play a vital role in representing our hotel, addressing guest inquiries, and handling various administrative tasks.

Key Responsibilities :

• Greet guests upon arrival with a warm and friendly demeanor.
• Check guests in and out efficiently and accurately using the hotel's Property Management System (PMS).
• Handle and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Provide information about the hotel, its amenities, and the surrounding area to enhance the guest experience.
• Process reservations, cancellations, and modifications in accordance with hotel policies.
• Manage cash handling, including processing payments and maintaining accurate cash drawer balances.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for check-in and handle any issues that arise during a guest's stay.
• Maintain the front desk area and ensure it is organized and welcoming.
• Uphold hotel standards for hygiene, safety, and security at all times.
• Assist with administrative tasks such as filing and reporting as needed.
• Collaborate with team members to enhance guest satisfaction and achieve departmental goals.

Qualifications :

What We Offer :

How to Apply :

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you!

SpringHill Suites Miami DT- Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.