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Field Support Technician
Field Support TechnicianJackson Hewitt - HJI • Gresham, OR, US
Field Support Technician

Field Support Technician

Jackson Hewitt - HJI • Gresham, OR, US
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Job Description

Job Description

Benefits :

  • Health insurance options
  • Free Life Insurance
  • Free Personal Tax Return
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Seasonal Field Support Technician

Our Seasonal Field Support Technician plays a key role in setting up and maintaining our kiosks in various local retail stores. This position combines hands-on physical setup with basic IT support, ensuring our technology is installed correctly and functions smoothly throughout the season.

What Youll Do Here :

  • Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.
  • Install and configure computer hardware, peripherals, and basic software applications at kiosk locations.
  • Perform basic network troubleshooting, including checking connectivity, resetting routers / modems, and ensuring devices are properly linked to the network.
  • Ensure all tech components meet operational standards and escalate issues to the IT team when necessary.
  • Meet deadlines to ensure office and kiosk locations align with brand and marketing appearance standards.
  • Maintain a clean and inviting workplace, including tasks such as trash removal, vacuuming or sweeping, cleaning counters and glass surfaces.
  • Drive a moving truck to transport equipment to and from retail locations.
  • Other duties as assigned.

    • Preferred Qualifications :

  • Basic knowledge of computer installation, network setup, and troubleshooting.
  • Ability to work independently and manage time effectively.
  • Comfortable with physical tasks such as lifting equipment and assembling furniture.
  • Strong attention to detail and commitment to maintaining brand standards.

    • Skills youll bring for success :

  • Drivers license preferred.
  • Good interpersonal and communication skills.
  • Basic knowledge of computer functions is preferred but not required.
  • Customer service experience.

    • Physical Demand and Work Effort :

  • Standing, walking, sitting.
  • Must be able to lift, push, pull, or carry up to 55 lbs. at one time.
  • Must be able to hold, carry, and move equipment, tools, and materials.
  • Compliance with company policies and standards.

    • Additional Perks :

  • Full-time and part-time positions are available
  • Flexible Schedule Options Work that works for you!
  • Competitive Pay (Hourly rate varies based on experience)
  • Work Lotto (Win money for logged shifts)
  • Low-cost benefits (healthcare, dental & vision)
  • Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
  • Free identity theft protection
  • Corporate discount program
  • Referral bonus opportunities are available for referring qualified candidates
  • Free continuing tax education
  • Opportunities for advancement within the organization
  • Employee referral program
  • Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
  • 401k with Company Match (eligible to participate after working the first 1,000 hours)

    • If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!

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    Field Technician • Gresham, OR, US

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