Housing Business Operations Lead

POSITION SUMMARY

Manages and directs the daily activities of branch operations and assists the General Manager or Region Manager with their duties and responsibilities. Makes recommendations to improve the productivity, quality, and efficient delivery of products and services; maintains compliance with company policies and procedures and implements plans to accomplish goals. Sorts out problems and priorities and is proactive with problem solving for both customers and employees. Ensures that all customers are assisted in a professional, courteous, reliable, honest, and responsive manner and that their customers’ needs or complaints are dealt with in a timely manner.

Provides assistance to General Manager on achieving annual revenue, profit and staffing plans.

Responsible for successfully planning, controlling and managing product and service deliveries to ensure that customer needs are met.

Maintains a high level of organization, tracking unresolved issues including customer complaints, and bring them to resolution.

Manage day-to-day operational aspects of the business ensuring operations in accordance with company policies and procedures.

Promotes adherence to ISO Quality and Environmental Management policies and procedures. Demonstrate leadership skills, remain task focused and manage his / her time to meet predetermined deadlines.

Demonstrated analytical skills from past projects and assignments.

Ability to grasp and understand business concepts and issues.

Proper listening, oral and written skills and command of the English language.

Demonstrate ability to remain task focused and manages his / her time to meet predetermined deadlines.

Bachelor’s Degree (four year college or university) or equivalent industry experience

Product Training, Management Skills, ISO Training, Microsoft Office Training, Safety Training, P21, Tour-de-Force

Job

• Full-time

Dental insurance

~ Health insurance

~ Life insurance

~ Industrial Operations