Customer Care Specialist (Healthcare) - Hybrid - Greenville, SC

General Information

Location

Greenville, SC

Job ID

6809

Job Category

Customer Service Representative (CSR)

Language Requirement

English

Description & requirements

Description

Do you love helping people?

Do you love healthcare and understand how health insurance plans work?

Do you want to grow your career with a company that rewards your hard work?

What's in it for YOU!

• $17.00 per hour, starting pay rate
• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
• Position as a Transcom employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs : Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

Join our Transcom Family as a Healthcare Customer Experience Specialist at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers with answering questions about how to obtain their diabetes care devices through various providers. Knowledge about how health insurance plans work in the US is helpful.

What we are looking for :

We've got an exciting career opportunity for you, if you can :

Requirements

The following items are mandatory pre-employment requirements and / or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

Location On-site

This role is located at : 650 Executive Center Dr. Greenville, SC 29615.

This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements :

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!