Customer Support & QA Specialist

A company is looking for a Generative AI Customer Support & QA Specialist.

Key Responsibilities

Capture, document, and triage customer-reported issues while managing support ticket systems

Test platforms and validate new agent versions against defined acceptance criteria

Maintain client-facing documentation and support version control for prompts and agents

Required Qualifications

Strong experience in a customer support, QA, or technical troubleshooting role

Familiarity with support ticket systems such as Jira

Familiarity with generative AI tools (e.g., ChatGPT, custom GPTs)

Ability to follow structured testing protocols and acceptance criteria

Strong documentation and knowledge management skills