Tech Support III, Engineer

Overview

Fisher's Technology is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. We do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last sixteen years. Learn more at www.fisherstech.com.

Position Summary

Fisher's Technology IT Team is seeking to fill our Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team.

Responsibilities

• Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services.
• Administration and support of client virtualization environments including VMware vSphere, and Hyper-V.
• Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points.
• Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices.
• Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments.
• Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments).
• Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments.
• Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team.
• Assist with training and onboarding new employees on technology platforms, tools, and best practices.
• Generate reports on performance, security incidents, and project status for upper management and client stakeholders.
• Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents.
• Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures.
• Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams.

Technical Qualifications

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