Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal

Merchandise Team Lead - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Merchandise Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Merchandise Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Merchandise Team Lead is responsible for daily oversight and management of assigned Dollywood's retail operations including execution of vision and strategies that result in profitability growth, safety requirements, world-class Guest service and employee care and engagement. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood company.

The ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities :

• Manage the daily operation of Merchandise retail, games and / or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care.
• Leads and oversees front-line workers using the company's Lead with Lover principles, resulting in teamwork, a well-functioning daily operation and timely resolution of conflicts and complications.
• Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce.
• Promotes and manages the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations.
• Manage operational financial budgets for assigned areas of responsibility.
• Establish and oversee a healthy culture of Host engagement based on the company's Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover.
• Works with Merchandise Sr. TL to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed.
• Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility.
• Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards.
• Maintains proper working order of all equipment and regularly inspects equipment reporting deficiencies to Merchandise leadership to ensure equipment is serviced and function as designed in area of responsibility.
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures.
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts.

Management reserves the right to change and / or add to these duties at any time.

Education and Experience Required :

Knowledge, Skills, and Abilities :

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.