Senior CMDB Analyst

Job Description

Job Description

Primary Job Title : Senior CMDB Analyst

Alternate / Related Job Titles :

ServiceNow CMDB Analyst

Configuration Management Database Specialist

ITIL Configuration Management Analyst

Location : Raleigh, NC

Onsite Flexibility : Remote

Contract Details :

Position Type : Contract

Contract Duration : 5.5 months

Start : As Soon As Possible

Job Summary :

The Senior CMDB Analyst will support a complex configuration management database (CMDB) project involving a ServiceNow upgrade , system convergence, and data center tracking . This role ensures CMDB data integrity, accuracy, and alignment with ITIL standards to deliver a trusted and high-quality data source for IT operations. The analyst will play a key role in a major financial institution serving more than 17,000 employees and managing over $200 billion in assets, supporting enterprise-level data accuracy and governance.

Key Responsibilities :

Support ongoing CMDB initiatives including ServiceNow upgrades, convergence projects, and data center migrations.

Collaborate with data center managers to ensure completeness and accuracy of CMDB information, especially for configuration item (CI) location and tracking.

Design, develop, and produce reports and dashboards using CMDB data (e.g., inventory, management, impact analysis, configuration status).

Utilize the CMDB Query Builder to create cross-functional data views and improve visibility across systems.

Maintain and optimize CMDB Health configurations and develop custom KPIs for performance tracking.

Support operating procedures for CMDB audits and identify continuous improvement opportunities.

Operate independently in a fast-paced IT environment with minimal supervision.

Required Experience :

Bachelor’s degree in systems engineering, computer science, information technology, or a related field (or equivalent experience).

8+ years of relevant experience in Information Technology.

3+ years working directly with CMDB and the CSDM framework .

ITIL v3 or v4 certification with advanced understanding of configuration management, ITAM, and ITSM processes.

Nice-to-Have Experience :

Prior experience in the financial services or banking industry .

Background in large-scale enterprise CMDB implementations or data migrations.

Experience collaborating with multiple cross-functional IT teams.

Required Skills :

CMDB configuration and maintenance (ServiceNow platform)

ITIL v3 / v4 Configuration Management expertise

Data quality management and reporting

Preferred Skills :

ServiceNow CMDB, Discovery, or Application Service Mapping certifications

Platform Analytics experience

Agile and SDLC methodologies

Strong communication and stakeholder collaboration

Additional Skills :

Self-starter with strong analytical and problem-solving skills

Ability to work effectively in a fast-paced and dynamic environment

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

Providing comprehensive banking products and services for individuals and businesses for over 125 years. We empower families and businesses to achieve their financial goals with reliable service and stability.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-26985

#LI-GTT #LI-Remote #gttjobs

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.

We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.

There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers

Awards

SIA’s Fastest Growing Staffing Firm : 2023 and 2015

SIA’s Best Staffing Firm to Work for : 2019 -2023

Inc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015

Randstad Preferred Supplier : 2020 - 2023

TechServe Alliance Excellence Award. 2019

NH Business Magazines Fast 5 fastest growing companies

Ernst & Young Entrepreneur of the Year Finalist : 2015

Company Description

Global Technical Talent is a subsidiary of Chenega Corporation (www.Chenega.com) with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link : https : / / bit.ly / gttcareers \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm : 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for : 2019 -2023\r\nInc 5000 Fastest Growing Private Company : 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier : 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist : 2015