Member Engagement Specialist

Job Description

Job Description

Company Overview :

At Wider Circle, we connect neighbors for better health. Wider Circle’s groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hands-on approach is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities.

Job Overview :

Wider Circle is seeking a passionate and dedicated Member Engagement Lead to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between one-on-one and group interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person / virtual group events, home visits, and telephone outreach. As a Member Engagement Lead, they will be seen as a mentor to others in the organization, supporting and leading peer groups as needed. Join us in our battle against healthcare inequity.

Responsibilities

• Build relationships with individuals and communities to promote health and wellness.
• Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles.
• Advocate for member and community needs within healthcare systems and social services.
• Establish partnerships with community-based organizations to broaden the range of support services available to our members.
• Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care.
• Support individuals in understanding and navigating the healthcare system.
• Organize workshops and informational sessions on healthcare topics.
• Assist individuals in accessing medical care, insurance programs, and social services.
• Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans.
• Identify barriers to healthcare (SDoH) and provide resources.
• Connect individuals with social services, such as housing, food assistance, and employment support.
• Document interactions in Wider Circle’s digital systems in a timely manner.
• Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance.
• Ability to support membership and meet required standards with little supervision.
• As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and / or close care gaps.

Physical Demands

Requirements

Preferred Requirements

Benefits

Compensation

As a venture-backed company, Wider Circle offers competitive compensation including :

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.