Technical Support ManagerVirtualVocations • Alexandria, Virginia, United States
Technical Support Manager
VirtualVocations • Alexandria, Virginia, United States
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A company is looking for a Technical Support Manager to lead and scale their support team.
Key Responsibilities
Lead and scale the support team to deliver world-class technical support
Oversee ticketing systems and ensure timely responses according to SLAs
Develop and implement an AI-driven support strategy to enhance efficiency and customer experience
Required Qualifications
Bachelor's degree in Information Systems, Computer Science, or a related field
Five years of experience in technical support with leadership responsibilities
Proven track record of managing support teams in high-growth or complex environments, preferably in health tech
Experience in deploying support automation and AI tools to improve operational efficiency
Ability to balance strategic thinking with a hands-on approach
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Technical Support • Alexandria, Virginia, United States
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