Account Manager II

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.

Ready to reach your potential? It's time to look at Taylor.

Your Opportunity : Venture Solutions, a branch of Taylor Corporation, is looking for a n Account Manager to join the team ! In this position, you will provide our customers with positive, consultative , service -based experiences to improve their satisfaction and retention!

This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.

Your Responsibilities :

Maintain relationships with clients by providing support, information, and guidance, which may include researching and recommending new opportunities and profit and service improvements

Inform client(s), key internal team members and account management team of project status and verify schedules on an ongoing basis

Keep in constant contact with our clients by attending regularly scheduled meetings, either in-person or by telephone, and via email communication

Continually move projects forward by managingmilestones, check-in communications, and deadlines

Must be able to manage multiple accounts, programs / projects / tasks, as assigned by Client Services Manager, at any given time in an environment which is driven by regulations and deadlines

Coordinate, track and manage all aspects of print production and mailing

Identify and correct flaws, inconsistencies or ambiguities in the client's instructions and specifications. Identify primary steps, or tasks, that are required to complete a project. Develop program / project flowcharts to facilitate efficient and accurate workflows

Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team

Coordinate with Sourcing regarding acquisition and timely delivery of outside services or materials purchases

Responsible for timely and accurately invoicing. May include forecasting as requested by Finance and / or Sales

Facilitate effective cross-functional communications between Venture teams and client teams

Build and maintain strong internal team relationships

Initiate internal quality systems documentation to identify issues with workflow processes and documents, as identified internally as well as by client reporting

Proactively identify issues, engage appropriate departments / staff to conduct investigations, determine root cause and resolution

Initiate and conduct pre and post-project reviews when necessary

You Must Have :

Previous Account Management or Client Service experience

Excellent verbal and written communication skills

Strong time management and ability to prioritize projects

Strong analytical and problem-solving skills

Proficient in Microsoft Office product suite (Word, Excel, Outlook, Teams, and PowerPoint).Pivot table experience is a plus.

Project management experience - including implementation, on-going oversight, and analysis of processes and results - with proven ability to oversee a project from beginning to end

Experience with data analytics, statistics,and data logic

We Would Also Prefer :

2+ years'experiencein data processing, programming and direct mail / print production

A 4-year bachelor's degree is strongly preferred in Business, Marketing, Communications, or a related field, or relevant and equivalent working experience

Financial, insurance, print, and / or compliance driven industry experience

The anticipated annual salary range for this position is $60,000 - $70,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive , printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.