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Field Engineer

Field Engineer

eTeam IncLaurel Hill, North Carolina, United States
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Pay Rate : $28 - $32 / Hour

Essential Job Functions :

  • Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
  • Resolves customer problems in the areas of hardware / software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
  • Instructs customers in the operation and maintenance of systems / equipment.
  • Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs complex analysis and prepares reports on system problem trends and issues.
  • Provides leadership and work guidance to less experienced personnel.

Basic Qualifications :

  • High school diploma or G.E.D.
  • Six or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements

    • Other Qualifications :

  • Good interpersonal skills to resolve field support problems
  • Strong analytical and problem solving skills
  • Good communication skills
  • Good time management and organizational skills
  • Ability to resolve complex hardware / software and equipment problems
  • Ability to provide guidance to other field engineers

    • Work Environment :

  • Distribution Center and Office type environments
  • May require weekend work, a rarer occurrence
  • May require shift work, a rarer occurrence
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    Field Engineer • Laurel Hill, North Carolina, United States

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