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Desktop Support Specialist

Desktop Support Specialist

SISL GlobalMoreno Valley, CA, US
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Overview

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Responsibilities include second-level technical support and collaboration with IT teams to ensure reliable desktop and laptop performance.

Responsibilities

  • Provide second-level technical support for desktop / laptop hardware, software, and peripheral issues.
  • Diagnose and resolve advanced technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop solutions.
  • Troubleshoot break / fix issues on Windows and Mac computers.
  • Assist with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.
  • Collaborate with IT team members on projects, upgrades, and implementations.
  • Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
  • Provide remote support and troubleshooting for users working from home or in the field.
  • Train and mentor junior support technicians as needed.
  • Ensure compliance with IT policies, security protocols, and best practices.
  • Perform routine maintenance and inspections to ensure optimal performance of equipment.
  • Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

  • Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
  • 3+ years of experience in a desktop support or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Proficiency with Microsoft Office Suite and other common software applications.
  • Experience with Active Directory, group policies, and user account management.
  • Familiarity with remote desktop tools and support software.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

    • Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • Moreno Valley, CA – location for this role.

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    Desktop Support • Moreno Valley, CA, US

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