ITS Systems Technician - Ocoee, FL

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Join to apply for the ITS Systems Technician - Ocoee, FL role at Jacobs

This range is provided by Jacobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00 / yr - $65,000.00 / yr

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.

As an ITS Systems Technician , you'll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. Based in Ocoee, FL , you'll be responsible for monitoring, configuring, auditing, and automating Traffic Management Center (TMC) software systems—including SunGuide—while supporting integration, testing, and upgrades. In this role, you will develop and maintain automation scripts / workflows to streamline operations, enhance system efficiency, and support both statewide and Turnpike ITS initiatives. Position is office-based with periodic field visits for automation deployments or on-site troubleshooting.

Key Responsibilities

• Software Configuration & Management
• Oversee SunGuide software deployment—including configuration, integration testing, and version control on field devices.
• Maintain relational and system databases supporting TMC and other ITS systems.
• Systems Monitoring, Reporting & Automation
• Monitor system health, performance metrics, and configurations.
• Automate routine monitoring tasks (e.g., alerts, configuration checks) via scripts and scheduling tools to improve responsiveness and reduce manual workload.
• Generate automated reports and anomaly alerts; collaborate with Systems Analyst for escalation protocols.
• Integration, Testing & Automation Support
• Coordinate integration of third-party software and new hardware into TMC systems.
• Develop and maintain automation for regression testing, upgrades, and validation workflows (e.g., auto-testing SunGuide HF installs).
• Conduct regular SIT / UAT for SunGuide patches and features (weather alerts, RCA, MVDS, etc.).
• Issue & Enhancement Management
• Log, track, and prioritize software bugs and enhancement requests via statewide ticketing.
• Automate ticket generation and status tracking to improve SLA compliance.
• Provide root cause analysis support and facilitate solution deployment across teams.
• Project Support & Cross-Functional Collaboration
• Support ITS and automation initiatives, including
• SunGuide 9.0 HF 1 upgrade and automated testing setup
• GIS migration support via data automation tools
• Configuring and automating ADMS travel time route publications
• CV / AI integration and automation (e.g., triggers for dynamic changes, data feeds)
• Queue warning system (QWS), ITSIQA deployment, and truck parking automation
• 3rd-party data integration pipelines and dissemination workflows
• Technical Support & Training
• Provide guidance and training to internal and field staff on automation tools, monitoring dashboards, and TMC workflows.
• Assist teams in configuring, deploying, and troubleshooting automation scripts and consolidated control interfaces.

Bring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you – and deliver the world's most challenging Operations.

OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted

Here's what you'll need

Ideally, Here's What You Will Also Have

Working Conditions & Physical Requirements

The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands. The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, air borne particles, noxious gases, and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact. Ability to lift up to 25 pounds.

Posted Salary Range Minimum

50,000.00

Posted Salary Range Upper

65,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off, seven paid holidays, one floating holiday, and caregiver leave and the ability to purchase company stock at a discount as well as legally mandated benefits.

The base salary range for this position is $50,000.00 to $65,000.00; though will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Civil Engineering, Design Services, and IT Services and IT Consulting

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