Talent.com
Veterinary Client Service Representative, MVS

Veterinary Client Service Representative, MVS

Ethos Veterinary HealthSan Antonio, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for MissionVet Specialty & Emergency (MVS)!

We're on the lookout for Client Service Representatives to join our growing team!

MVS is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for San Antonio's pets through referrals from primary care veterinarians. As a vital member of our team, you'll ensure exceptional service for our clients and their beloved animals.

About the Role

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities include (but not limited to) :

  • Educate and Support : Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
  • Appointment Coordination : Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery : Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping : Accurately update and maintain client / pet records and files, ensuring a meticulous approach to detail.
  • Financial Transactions Oversight : accurately and efficiently handle payment processing and reconciliation.

Compensation : $14 - $16 depending on experience

Schedule : Full Time - Multiple shifts

  • 4x10 hour shifts
  • 5x8 hour shifts
  • Weekends may be required

    • What We're Looking For

  • Exceptional First Impressions : Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
  • Adaptability and Multitasking : In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
  • Customer Service Excellence : If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
  • Flexibility and Adaptability : Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

    • Why Choose MissionVet Specialty & Emergency (MVS)!

    Our multi-disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers and board-certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.

    Benefits Include :

  • 401(k) with matching
  • Health, Dental, and Vision insurance
  • Health Savings Account (HSA) / Flexible Spending Account (FSA)
  • Life and Disability insurance
  • Paid Time Off (PTO) and Holidays
  • Employee Assistance Program and Discounts (including Pet Discount)
  • Professional development and tuition assistance
  • Uniform stipend
  • Retirement plan

    • We're looking for individuals who thrive in a fast-paced environment, think on their feet, and excel at multitasking. Your ability to juggle priorities while maintaining a positive attitude will make you a perfect addition to our team!

    If you're ready to combine your love for pets with a career in client service, apply today!

    serp_jobs.job_alerts.create_a_job

    Veterinary Client Service Representative • San Antonio, TX, US